Range of Typical Non Core Activities using external shared or dedicated services.
1. Customer Facing Services including e-mail and chat on a 24/7 and 365 days basis typically used for order and delivery updates,.sales query, stock positions etc.
2. Telesales and Telemarketing Services including outbound services such as prospecting, cross selling, and cold/warm calling, and covering target identification, contact and engagement with potential customers
3. Data Collection and Entry including forms design, screen design, data key entry, verification, etc and also including Data Conversion from one medium/source to digital or other media including scanning, OCR including data checking, editing and indexing
4. Market Research including internet searching, forms design and analysis etc
5. Logistics Services including stock monitoring, consignment scheduling, delvery scheduling, POD management etc.
6. Technical Support Services including IT Help Desk, telecoms. and web based support typically fault reporting, software updating, troubleshooting, statistics etc.
7. Book Keeping Services including ledger management, reconciliation, debtor analysis, assets register management, financial statement production, accounts received, accounts payable etc..
8. Legal Back Office Processing
9. Insurance Processing, including sales, claims, risk assessment, underwriting, contractual matters etc.
10. IT development and maintenance including website design, build, maintenance, applications design, build, maintenance, data base management etc.