Cost reduction is important but so too are a raft of other factors, often more so and providing real benefits in terms of cost and risk management, responsiveness, innovation and extended service capabilities. Outsourcing is essentially a strategic approach. Although the decision to outsource may be driven by a goal of reducing costs, expanding service provision to customers to smooth out fluctuations in demand or provide extended cover, it is about the need to make more efficient and effective use of labour, capital, technology and resources.
The decision to outsource demands a number of key judgements around service levels, risks, costs and change management, These Master Classes from Assessment Tomorrow and The Centre for Indian Business at the University of Greenwich aim to introduce options for selecting and implementing a successful outsourcing policy. Aimed at Enterprises either considering outsourcing for the first time or wishing to review their current provision, this pair of Master Class seminars will address the key issues and look at case studies of those with experience of service provision in the outsourcing ‘industry’.